TreneyBridgeRequirements and FAQ
| Computer | Windows 10 or 11, 64-bit. macOS is planned. |
|---|---|
| NetSuite | An account with SuiteAnalytics Connect and a role that is allowed to use it. You enter the account id, role id and your login in the app. |
| NetSuite ODBC driver | The SuiteAnalytics Connect ODBC driver from your own NetSuite. You supply its installer to TreneyBridge, which checks it is genuine and can run it for you. TreneyBridge does not ship the driver. |
| Destination | Somewhere you can write to: a MySQL, MariaDB, PostgreSQL or SQL Server database, a SQLite or DuckDB file, a folder, an Amazon S3 bucket or Azure storage container, Microsoft Fabric, or a Snowflake, Google BigQuery or Databricks account. Cloud destinations use your own account and credentials. The Microsoft ODBC driver for SQL Server is included. |
| Subscription | One subscription per NetSuite account, up to 3 computers per account. |
Questions
Does TreneyBridge change anything in NetSuite?
No. It only reads, and it runs SELECT queries only.
Where is my data stored?
In the destination you choose (your database, files, cloud storage or data warehouse). TreneyBridge's own settings live in an encrypted database on your computer. Nothing is sent to us except what the licence check needs (see the privacy notice).
Does it work offline?
Pulls need a connection to NetSuite. The licence is checked online about every six hours and keeps working for 14 days if it cannot reach the licence service.
What happens if I stop paying?
You get a short grace period after a failed payment, and after you cancel the licence runs to the end of the period you paid for. After that new pulls stop. You can still browse and export the data you already pulled.
How many computers can I use?
Up to 3 per NetSuite account. You can remove a computer yourself in My account to free a place.
Can I use it with a sandbox?
A sandbox is a separate NetSuite account, so it has its own subscription. Its id must start with your production account id (for example 1234567_SB1), you need an active production subscription first, and only one sandbox per production account is allowed. A sandbox stops working if its production subscription stops.
Do you track how I use it?
Usage reporting is off by default. If you turn it on it sends only an install id, app version, operating system and counts. It never sends NetSuite data, table names, credentials or file contents.